Partner Transfer

Switching Business Central partner shouldn't be complicated.
We make it straightforward.

Why Tecvia for Your Business Central Support Transfer?

Real People. Not a Helpdesk Ticket.

You won’t be passed between teams or asked to explain your system from scratch every time you call. When you transfer your support to Tecvia, you get a dedicated contact who stays with you. They know your Business Central setup, your customisations, and your business.

That means faster resolutions, fewer misunderstandings, and no wasted time repeating yourself.

 

We Specialise in Support Transfers.

Most partners handle transfers occasionally. We do it regularly. We understand what goes wrong; documentation gaps, undocumented customisations, knowledge that lives in someone’s head rather than a system.

Our discovery process is designed to surface all of that before we take over. Nothing gets missed. Nothing gets assumed.

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The Support Transfer Process

We follow a structured three-phase process that protects your business continuity and sets you up for long-term improvement. Every transfer is scoped to your system; there’s no one-size-fits-all approach here!

Zero
Business
Disruption

Your existing support stays active throughout the process. The switchover happens at a time that suits your business. Your team won't notice a thing.

Full
System
Documentation

Every customisation, extension, and integration is captured in a Functional Requirements Document before we take over. Nothing gets assumed. Nothing gets lost.

A Dedicated Contact From Day One

From your first discovery call, you'll have one person who owns your transfer. They're accountable for delivery and they'll be your support contact long after the handover is complete.

Here's how we break down the core stages of a Dynamics 365 Business Central Support Transfer

Phase 1: Discovery

This is the first phase of your support transfer. We take time to understand your business and how you currently use Dynamics 365 Business Central.

We run a series of workshops with key people in your team. The sessions are open and practical. We talk through how each area of your system will be supported and where improvements can be made. Where your existing partner is willing to be involved, we welcome their input.

During this phase, we also review all current extensions and custom developments. We produce a Functional Requirements Document that captures everything about your solution as it stands today. Any new requirements we identify are scoped and estimated separately, ready for delivery in Phase 3.

Phase 2: Support Handover

Once Phase 1 is complete, we hold an FRD review session with your team. This confirms the findings and makes sure everything is accurate before it passes to our support team.

When you have agreed the FRD content, your business transfers into Tecvia support. We brief our team on your key contacts, processes and priorities so there is no disruption to your day-to-day operations.

Phase 3 (Optional): Post FRD Recommendations

After the handover, and once scope has been agreed, we schedule resource to act on the recommendations in the FRD. This can include additional user training, third-party app delivery or other improvements identified during Discovery.

Scope for each item is confirmed after the FRD review. You can, however, secure resource allocation during the transfer process so delivery is planned from day one.

Change Requests

If a new requirement comes to light at any stage, we log it as a Change Request. Each one is scoped and estimated separately, outside the original proposal.

All Change Requests carry a status of "Post Support Handover." This keeps new requirements properly planned and prevents them from disrupting the work already in progress.

Start Your Support Transfer Journey Today!

After You Move

Switching partner doesn’t mean starting again. Because we build your Functional Requirements Document before support begins, our team already knows your system when you call. There’s no re-explaining your setup. No learning curve at your expense.

Support That Knows Your Business

Every request is handled by a team that understands your configuration, your processes and the customisations in place. When something needs fixing, we resolve it faster because the context is already there.

When you need advice, it fits how your business actually works.

Proactive,
Not
Just Reactive

We don't wait for things to break. Regular system reviews help us catch issues before they affect your team.

We also keep you up to date on Business Central release waves so you know what's changing and what it means for your setup.

A Clear Route for Improvements

Support covers the day-to-day. But your business won't stand still, and your system shouldn't either. When new requirements come up, we scope and estimate them clearly.

You always know what's included and what isn't. You stay in control of your roadmap.

Read More About Why Businesses Choose Tecvia

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FAQ

To help you navigate our Dynamics 365 Sales page more effectively, we’ve complied answers to some of the most frequently asked questions. If you have any additional questions or need further clarification, please don’t hesitate to contact us!

A Business Central Support Transfer is the process of moving your ongoing support from your current partner to Tecvia. This involves understanding your current system setup, documenting all customisations and configurations, and ensuring continuity of support services without disruption to your business operations.  

Transferring to Tecvia gives you access to dedicated UK-based support professionals who understand your business. We provide faster response times, better continuity with consistent support contacts, and proactive recommendations to improve your system. Our team combines local knowledge with global best practices. 

The timeline varies depending on your system complexity. A typical transfer takes 4-8 weeks from initial discovery to full handover. We can adjust this timeline to meet your specific needs, whether you need to move quickly or prefer a more gradual transition. 

No. We design the transfer process to ensure zero disruption to your daily operations. The discovery and handover phases happen in the background while your current support remains active. The actual switch happens at a time that suits your business.  

All your current customisations, extensions, and third party apps are documented during the discovery phase. We take full responsibility for understanding and supporting these elements. If improvements are identified, we’ll recommend these as optional enhancements. 

Yes. Any new requirements discovered during the transfer process are logged as Change Requests. These are estimated separately and typically delivered after the support handover is complete, ensuring the transfer itself stays on track. 

For anything not covered here, get in touch directly. We’re happy to answer questions specific to your business and your ERP requirements.