Switch Your Business Central Support Partner

Change Partner Without Rebuilding Your System

Tecvia takes over Business Central systems built by other partners. Your data stays where it is, with no rebuild or migration. Most transfers take four to eight weeks.

We are a Manchester-based Microsoft Solutions Partner for AI Business Solutions. We support UK SMEs in manufacturing, food and beverage, distribution, life sciences and medical devices. Our support is priced per user.

  • No rebuild: We take on the system you already have
  • Documented first: We write up your system in full before we take it on
  • No disruption: Your current support stays active until the switch
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What Support Includes

Why Switch Your Business Central Support to Tecvia?

  1. 1One contact who knows your system: You deal with the same person every time you call. They know your Business Central set-up, your customisations and how your business runs.
  2. 2One service, priced per user: There are no support tiers to choose between. You get one service, priced per user, so your costs scale with your team.
  3. 3A monthly release-wave review: Each month, we check your customisations against Microsoft’s upcoming release waves. We fix issues before an update reaches your users.
  4. 4A transfer built around the gaps: Missing documentation and unrecorded customisations are common. Our discovery process finds them before we take over, so nothing depends on one person’s memory.

Before you decide, read what our support includes.

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Working with Tecvia

How a Business Central Support Transfer Works

Every transfer follows three phases: discovery, support handover and optional improvements. We scope each one to your system. A typical transfer takes four to eight weeks from the first discovery session to full handover.

Phase 1: Discovery

We run workshops with your team and review every extension and customisation. You get a written record of your system as it works today.

Phase 2: Support Handover

We walk through that record with you and confirm it is accurate. Your support then moves to Tecvia at a time that suits you.

Phase 3: Improvements (Optional)

After handover, we act on the improvements discovery identified. You agree the scope for each one first.

What Happens in Each Phase

Initial contact stage of a Business Central support transfer

Phase 1: Discovery

We start by learning how your business runs and how you use Business Central today. Workshops with your key people cover how we will support each area and where it could improve. Your existing partner is welcome to take part.

We also review every extension and custom development. The result is a written record of your system as it works today. Anything new we spot is scoped and estimated separately for Phase 3.

Discovery stage of a Business Central support transfer

Phase 2: Support Handover

We walk through the written record with your team to confirm it is accurate. Once you agree it, your support moves to Tecvia.

We brief our support team on your key contacts, processes and priorities. Your day-to-day operations carry on as normal.

Proposal stage of a Business Central support transfer

Phase 3 (Optional): Improvements We Identified

After handover, we act on the improvements discovery found. These can include extra user training, third-party apps or other changes worth making.

You agree the scope of each item before we start. If you want, you can book our time during the transfer so delivery starts straight after handover.

Handover to the Tecvia support team during a Business Central partner transfer

Change Requests

If a new requirement comes up at any stage, we log it as a change request. We scope and estimate each one separately, outside the transfer.

We plan change requests for after handover. That keeps the transfer on schedule and your new work properly planned.

Book a Discovery Call

Your Business Central Support after You Move

Switching partner doesn’t mean starting again. We document your system before support begins. From your first call, our team already knows your set-up.

Support That Knows Your Business

Our team understands your configuration, your processes and the customisations in place. We resolve issues faster because the context is already there. Our advice fits how your business actually works.

Ahead of Every Update

Microsoft releases two major Business Central updates a year, in April and October. We tell you what is changing and what it means for your set-up. Our monthly review catches issues before your team notices them.

A Clear Route for Improvements

As your business grows, your system needs to keep up. We scope and estimate new requirements clearly. You always know what is included and stay in control of your roadmap.

Tell us what your current support costs and what it covers. We will show you how ours compares.

Compare Your Support Costs

Business Central Case Studies

See how UK manufacturers and distributors run Business Central with Tecvia.

See All Case Studies

Business Central Partner Transfer: Your Questions Answered

It is the move of your ongoing Business Central support from your current partner to Tecvia. We document your set-up, customisations and configuration first. Then we take over support without interrupting your operations.

You get a UK team who know your system, not a ticket queue. There is one service instead of support tiers, priced per user. Each month, we also review your customisations against Microsoft’s release waves. See what our support includes.

It depends on how complex your system is. A typical transfer takes four to eight weeks from the first discovery session to full handover. We can move faster if you need to, or spread the work out if a gradual transition suits you better.

No. Discovery and handover happen in the background while your current support stays active. The actual switch happens at a time that suits your business, so your team should not notice it.

During discovery, we document every customisation, extension and third-party app. We then take responsibility for supporting them. If we spot anything worth improving, we tell you and you decide whether to act on it.

Yes. Anything new becomes a change request, which we estimate separately. Delivering change requests after handover keeps the transfer on schedule.

No. Your users, data and Business Central environment stay exactly as they are. If you currently buy licences through your partner, we can move them to Tecvia without interrupting service.

Yes. Your data and Business Central environment belong to you, not your partner. Check your current support contract for any notice period, and we will plan the handover around it.

No, although their input helps if they are willing. Tecvia sends a delegated admin (GDAP) request, which you approve in your Microsoft 365 admin centre. We take it from there.

Our support is one service, priced per user, with no tiers to compare. Tell us what your current support costs and what it covers. We will show you how ours compares. See what our support includes.