Microsoft Dynamics 365
Business Central for
Service Management
ERP Service Management Features Built for Faster Response
Service Management ERP for UK Businesses
Managing service operations without the right system means missed appointments, lost job history, inaccurate parts costs and engineers arriving on site without the information they need. Microsoft Dynamics 365 Business Central gives you a fully integrated ERP service management module that connects your service orders, contracts, warranties, parts inventory and customer records in one place.
With 70+ years of combined ERP expertise, Tecvia configures Business Central’s service management module around the specific needs of your service operation.
Why Choose Business Central for Service Management?
Proactive Service Scheduling
Move from reactive repairs to planned maintenance. Business Central lets you create and automate preventive maintenance schedules based on time or usage, assign tasks to engineers and track completion in real time. Your team stays ahead of failures rather than responding to them, and your customers experience fewer disruptions.
Resource and Engineer Management
Assign the right engineer to the right job based on skills, availability and location. Real-time mobile updates give your operations team full visibility into job status and parts usage as work progresses, so you can coordinate resources efficiently and keep customers informed throughout.
Warranty, Contract and Customer Management
Track warranty periods and terms accurately to validate claims and control costs. Automate service contract renewals and monitor SLA compliance to protect recurring revenue and maintain strong customer relationships. Every service interaction is linked to the customer record, giving your team the full picture before they pick up the phone.
Key Service Management Features
Service Orders and Scheduling
Create, dispatch and track service orders from a central system, with full visibility of job status at every stage.
Preventive Maintenance
Schedule routine maintenance automatically based on time or usage to prolong asset life and avoid costly failures.
Resource and Skills Allocation
Assign engineers based on skill sets, certifications and real-time availability to improve first-time fix rates.
Warranty and Claim Management
Track warranty periods and terms accurately to validate claims, control costs and protect margins.
Service Contract Management
Manage fixed-price and time-and-materials contracts, automate renewals and monitor SLA compliance.
Spare Parts Inventory
Manage dedicated service parts inventory with direct links to job costing, consumption tracking and automatic replenishment.
Mobile Access for Engineers
Give engineers mobile access to job details, service history, parts availability and time recording directly from site.
Job Costing and Profitability
Track labour, parts and expenses against each service order in real time for accurate job costing and margin analysis.
Service Reporting and Analytics
Monitor engineer productivity, response times, resolution rates and contract profitability with built-in reporting and Power BI dashboards.
Copilot AI Integration
Use AI to generate service reports, identify recurring failure patterns and surface insights using natural language queries.
Why Choose Tecvia
Tecvia is a certified Microsoft Solution Partner specialising in Microsoft Dynamics 365 Business Central for UK manufacturers and distributors. Service management is a core part of the implementations we deliver for businesses that need to manage contracts, schedule engineers and track job costs alongside their core operations. We configure the full module so your service team has everything it needs from day one. Learn more about how we implement Business Central.
Expertise Across Service-Led Manufacturing Businesses
We implement Business Central service management for manufacturers and distributors that manage service contracts, planned maintenance and engineer scheduling alongside their core operations. We understand the complexity and configure the system to match. See our manufacturing and engineering ERP solutions.
Senior Consultants, Every Time
You will always work with experienced consultants. No juniors, no hand-offs. The same team that scopes your service management setup will be there through implementation and beyond.
Your Long-Term Partner
We provide ongoing support, proactive reviews and a dedicated team that already knows your system. As your service operation grows, your ERP keeps pace. Find out more about our support service.
Download Our Capability Guide
Discover the full capabilities of Microsoft Dynamics 365 Business Central, from service management and manufacturing to finance, inventory and operations. See how Tecvia can tailor it to your business.
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Speak to Our Service Management Experts
Ready to bring your service orders, contracts and engineer scheduling into one connected ERP system? Our senior consultants are here to help. Get in touch today and we will find the right solution for your business.